Premium RA Help Topics


For additional information about RemoteApp, see http://go.microsoft.com/fwlink/?LinkId=141038.
Troubleshooting RemoteApp known issues, click Here.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

What is TruckWin RemoteApp? Back to top

Using RemoteApp, you can access TruckWin programs on a remote computer through Remote Desktop Services. Although the programs are running on a remote computer, TruckWin RemoteApp programs behave as if they are running on your local computer.
For example, the TruckWin RemoteApp program has its own entry in the taskbar - therefore you can resize, minimize, or maximize the program window.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Starting TruckWin RemoteApp program Back to top

To start TruckWin RemoteApp program:

  1. Click the TruckWin program icon in the web portal
  2. Click on Open. A warning appears the first time you access TruckWin RemoteApp.

    Click on 'Open'
  3. Select the check box "Don't ask me again for remote connection from this publisher" to bypass this warning.

    Bypass warning
  4. Type your provided user credentials to start TruckWin RemoteApp.
  5. Click Connect.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Public computer settings Back to top

If you connect to the TruckWin RemoteApp web portal from a public computer, such as a kiosk computer in a public establishment, or from a computer that you share with other users, you will need to provide both your User name and Password each time you sign in to the TruckWin RemoteApp website.

To protect against unauthorized access, TruckWin RemoteApp sessions automatically end after a period of inactivity. If your TruckWin RemoteApp session ends, you'll need to sign in again. Refer to your contract to determine the amount of time before a session ends.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Computer requirements Back to top

To use TruckWin RemoteApp, your computer must be running at least Internet Explorer 6.0 and a version of Remote Desktop Connection (RDC) that supports at least Remote Desktop Protocol (RDP) 6.1.

To determine the RDP version that RDC supports, start Remote Desktop Connection, click the icon in the upper-left corner of the Remote Desktop Connection dialog box, and then click About. The RDP version that RDC supports is listed in the About Remote Desktop Connection dialog box.

RDC 6.1 supports RDP 6.1 and RDC 6.1 is included with the following operating systems:
  • Windows Vista with SP1
  • Windows XP with SP3

The version of RDC in Windows 7 supports RDP 7.0.

Additionally, the Remote Desktop Services ActiveX Client control must be enabled. The ActiveX control is included with RDC 6.1 and the version of RDC in Windows 7.

For more information about client requirements for using TruckWin RemoteApp, see http://go.microsoft.com/fwlink/?LinkId=142240.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

I am prompted to run the Remote Desktop Services ActiveX Client control. How can I do that? Back to top

If you're prompted to run the Remote Desktop Services ActiveX Client control when you access Truckwin RemoteApp web portal, do either of the following, depending on your operating system:

  • If you're running Windows XP, and you’re prompted to run the Remote Desktop Services ActiveX Client control, click the message line, click Run ActiveX Control, and then click Run. After you have enabled the control, refresh the Web page.

    - or -
  • If you're running Windows Vista, click the warning message on the Internet Explorer Information bar, select Add-on Disabled, and then click Run ActiveX Control. When you do this, you might see a security warning. Make sure that the publisher of the ActiveX control is "Microsoft Corporation" before you click Run.

    - or -
  • If you're running Windows Windows 7, you can choose to allow the ActiveX control to run only on this website.

If the Internet Explorer Information bar doesn't appear, you can enable the ActiveX control by clicking Tools on the browser tool bar and then select Manage Add-ons.

If your computer meets all of the client requirements but you do not see any programs listed, contact TruckWin.Net for assistance.

Customer Service: 1-800-477-2595 or Support@TruckWin.net
Hours of Operation: Monday - Friday 8 a.m. - 5 p.m. CST

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

What is Network Level Authentication (NLA)? Back to top

Network Level Authentication (NLA) is a new authentication method that completes user authentication before you establish a full Remote Desktop connection and the logon dialog appears.
This is a more secure authentication method that can help protect the remote computer from hackers and malicious software.
The advantages of NLA are:

  • It requires fewer remote computer resources initially. The remote computer uses a limited number of resources before authenticating the user, rather than starting a full Remote Desktop connection as in previous versions.

  • It can help provide better security by reducing the risk of denial-of-service attacks (attempts to limit or prevent access to the Internet).

  • It uses remote computer authentication, which can help protect people from connecting to remote computers that are set up for malicious purposes.

To find out if your computer is running a version of Remote Desktop with NLA
  1. Open Remote Desktop Connection (Start --> Programs --> Accessories --> Communications --> Remote Desktop Connection)
  2. Click the icon in the top left corner of the Remote Desktop Connection dialog box, and then click About.

    Click About in the top left corner of the Remote Desktop Connection dialog box

  3. Look for the phrase "Network Level Authentication supported" on the About Remote Desktop Connection dialog box.

    Check if NLA is supported

    If "Network Level Authentication is not supported", refer top section I received an error about Network Level Authentication (NLA) being required. What should I do?

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

I received an error about Network Level Authentication (NLA) being required. What should I do? Back to top

Your system may not support Network Level Authentication (NLA). This problem usually occurs when you are running Windows XP Service Pack 2(SP2) or Windows XP Service Pack 3(SP3) with NLA not supported (refer to Microsoft KB 952155)
If you don't know your Windows XP Service Pack version, refer top section How do I check what "Service Pack" version of Windows XP I have?

Solutions:

  • If your Service Pack is SP2, use "Windows Update" to obtain SP3 or download here .
  • If your Service Pack is SP3 and NLA is not supported:
    1. Download, UnZip, and Run the following script.
      (Warning: This script will attempt to modify your registry to fix the issue, refer to Microsoft KB 951608)
    2. A warning dialog box about registry changes will appear. Click YES

      Script NLA-XP warning

    3. A confirmation dialog box stating the changes "...has been successfully entered" appears. Click OK

      Script NLA-XP confirmation

    4. You may have to Restart your computer for the changes to take effect.
If you don't feel comfortable making these changes yourself, please contact TruckWin.net support for assistance:

Customer Service: 1-800-477-2595 or Support@TruckWin.net
Hours of Operation: Monday - Friday 8 a.m. - 5 p.m. CST

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

How do I check what "Service Pack" version of Windows XP I have? Back to top

If your operating system is Windows XP, you will need to have your computer up-to-date and to install Service Pack 3 (SP3) for TruckWin RemoteApp to work.
To find out what "Service Pack" version of Windows XP you are running:

  1. Click on Start --> Run.
  2. Type "winver" into the text box, then click OK.

    Type winver into the run dialog

  3. Look for the phrase "Service Pack"

    Look for the Service Pack

    If your Service Pack is not SP3, please use "Windows Update" to obtain SP3 or download here .

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

The edges of a document are truncated when you try to print. What should I do? Back to top

This problem occurs because RemoteApp Easy Print does not detect the correct printable area for a physical print device.
This is a known issue that applies to Windows XP with Service Pack 3 (SP3) and Windows Vista with Service Pack 1 (SP1).
Microsoft have created KB resolutions:

  • Windows XP with Service Pack 3 (SP3)  957070  or  click here to download and install (no computer restart required)

  • Windows Vista with Service Pack 1 (SP1)  959442  or  click here to download and install (computer restart required)

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

RemoteApp known issues Back to top

Following is a list of known issues and link to Microsoft KB resolutions:

  • 981156  RemoteApp applications are displayed as black windows when you restart the applications in a Remote desktop connection in Windows Server 2008 R2
  • 970689  A Windows Server 2008-based terminal server denies connection requests with the error message "The remote procedure call failed and did not execute" randomly under a heavy logon/logoff condition
  • 983533  The pop-up windows are hidden and the TS RemoteApp application stops responding in Windows Vista, in Windows 7, in Windows Server 2008, and in Windows Server 2008 R2
  • 979425  A combo box item in a RemoteApp application is updated incorrectly when you connect by using Remote Desktop Connection (RDC) 7.0