Getting Ready for Premium Remote Access

Review the information below to get your computer ready for Premium Remote Access (RA).

Should you have any questions or issues, please contact us at:
Customer Service: 1-800-477-2595 or
Hours of Operation: Monday - Friday 8 a.m. - 5 p.m. CST


  1. Make sure you have a proper Internet Connection speed, broadband recommended (How do I check?)


  2. Make sure your computer is running Windows XP Service Pack 3 or higher. (How do I check?)


  3. Make sure your computer supports Network Level Authentication (NLA). (How do I check?)